“Manners Monday” – Giving Consumers a Place to Vent

“Manners Monday” – Giving Consumers a Place to Vent

Against my better judgment, I found myself at Sears in Santa Monica shopping for a new dishwasher over Memorial Day Weekend (I wanted to take advantage of the special holiday sale.) After my horrific customer service experience with them last summer, I swore I would...

“Mix up a cocktail: Customer service is on the line”

I was recently watching the now defunct comedy spoof show “Mad TV” late one night and found myself hysterically laughing at a skit detailing a conversation between a man and a customer service representative. The whole skit escalated into the man screaming obscenities...